Virtual Visit

Insurance & Fees

We participate with the following Insurance Providers

Aetna (No HMO Plans), Anthem, Cigna, Humana Medicare (No Commercial Plans), Medicare, Medicaid (Virginia Premier & Anthem Healthkeepers Plus), Piedmont Community Health Plan, Coventry Health Care (No Medicaid), United HealthCare, OptimaHealth (No Medicaid).

Please bring your insurance card and your ID to each appointment so that we can confirm that we have the most up to date information in our records. That will ensure your claims are filed properly for you.

Many insurance plans require that you make a co-payment at the time of your visit. To make it as easy as possible for you, we accept cash, checks, and most major credit cards at our offices.

Should you have any questions about your insurance coverage, or whether a service or procedure is covered, please contact our billing and insurance department and they will be happy to assist you. You may reach them Monday through Friday, between 8:30 am and 5:00 pm.

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Payment Options

We accept cash, checks, Visa, Mastercard, Discover, and American Express.

Card On File

We encourage patients to keep a credit card on file to make the checkout process easier, faster, and more efficient. You will no longer receive statements from us, but you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier once your claim has been processed, detailing the charges and payments made on your behalf.

At check-in we will:

  • scan the credit card of your choice, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) card

After your insurance has paid their portion, we will:

  • notify you via email of the balance owed
  • charge the balance owed to your card on file
  • email a receipt for the charge

Your credit card information will always be fully protected by our off-site, card-processing partner Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard – PCI-DSS).

Rivia Bill Pay

rivia health collaborative health partners billing partner

Collaborative Health Partners is thrilled to announce its new partnership with Rivia Health, firmly believing that this collaboration will enhance the overall patient payment experience. Rivia Health's cutting-edge technology empowers patients to make secure payments effortlessly, eliminating the need for portal accounts, passwords, or app downloads.

Please be on the lookout for text and email communications from Rivia Health and we encourage you to try their easy payment platform.

Fees

No Shows

Missed Appointment

$50

Missed Physical

$100
Late Cancellation
$50
Missed Pediatric Appointment
$50
No-Show
$50
Missed Procedure
$200

Out-Of-Network

New Patients
Total Charge or Minimum $200 Deposit
Established Patients
Total Charge or Minimum $150 Deposit

Self-Pay

New Patients
Total Charge or Minimum $200 Deposit
Established Patients
Total Charge or Minimum $150 Deposit
Procedures
Total Charge or Minimum $200 Deposit